Shipping Policy

Estimated delivery timeframes are shared to provide a helpful guideline for when customers can expect their packages to arrive, but these estimates are not guaranteed arrival dates. In most routine situations, shipments are typically delivered within approximately ten to twenty business days after an order has been successfully placed and payment has been confirmed. Business days generally include weekdays and Saturdays, while Sundays, public holidays, and days affected by extraordinary disruptions are excluded from this calculation. Because the fulfillment and transportation process involves multiple steps and external logistics providers, delivery schedules may be influenced by circumstances beyond direct control. Severe weather conditions, natural events, transportation interruptions, customs inspections, and other unexpected factors can all affect transit times. While every reasonable effort is made to prepare and ship orders promptly, certain stages of the journey rely on third-party carriers, and occasional delays may occur.

Once payment authorization is completed, the order moves into processing. During this phase, order details are verified, packaged, and prepared for dispatch. After processing has begun, modifications to shipping information, including the recipient’s name, address, or contact number, are generally not possible. For this reason, customers are strongly encouraged to review all information carefully before finalizing their purchase. Even small inaccuracies, such as an incorrect postal code, a missing unit or apartment number, or an incomplete street name, can create delivery complications. Errors of this nature may cause a package to be delayed, redirected, or temporarily held by the carrier pending clarification.

Order volumes can also influence shipping timelines. During peak shopping periods, promotional campaigns, or holiday seasons, fulfillment centers and transportation networks often handle significantly higher shipment volumes. This increase can extend both processing and transit durations. In addition, environmental factors may disrupt standard delivery routes. Snowstorms, flooding, extreme heat, heavy rainfall, or other severe weather conditions may require carriers to adjust schedules or temporarily suspend service in certain regions until it is safe to resume operations.

On occasion, inventory changes may occur between the time an order is placed and when it is prepared for shipment. If an item becomes unavailable due to sudden stock fluctuations or supply limitations, customers are notified promptly. In such cases, the unavailable product may be removed from the order and refunded, while the remaining available items are shipped without unnecessary delay. This approach ensures that a single out-of-stock item does not postpone delivery of the entire purchase.

Some orders may qualify for complimentary shipping without a minimum purchase threshold. Although shipping charges are waived for eligible purchases, deliveries remain subject to standard carrier procedures. If a delivery attempt cannot be completed because the recipient is unavailable, the address cannot be accessed, or carrier conditions are not satisfied, the shipment may be returned to the sender. When a package is returned under these circumstances, the order is typically canceled and a refund is processed to the original payment method in accordance with standard timelines. Monitoring tracking updates and ensuring someone is available to receive the package can help minimize the likelihood of missed deliveries.

After dispatch, tracking information is provided so customers can monitor the progress of their shipment. Tracking updates may reflect various stages, including order preparation, transportation between facilities, customs review when applicable, and final delivery. It is not unusual for tracking activity to pause temporarily while a package is in transit between regional hubs or awaiting the next scan. Checking tracking details remains the most reliable way to stay informed about shipment status and identify potential delays.

There are also circumstances in which an order may not proceed to shipment. This may occur if the item becomes unavailable before processing begins, if delivery services are not supported in the destination area, if the address falls outside carrier service zones, or if payment authorization cannot be completed. When this happens, customers are informed as soon as possible and offered appropriate solutions, such as a refund or alternative arrangements.

If an incorrect item is received, contacting customer support promptly helps ensure that the matter is addressed efficiently. Assistance is available for returns and refunds in accordance with applicable policies. Returns based on size preference are accepted; however, replacement products must be ordered separately. If a shipment takes longer than anticipated, reviewing tracking information is recommended as an initial step, and additional support is available if needed. Clear communication and consistent service remain priorities in delivering a dependable shipping experience, even when unexpected challenges arise.