Return Policy

We are committed to creating a return process that feels simple, transparent, and dependable so that customers can shop with confidence. Purchasing products online means items cannot be physically examined before arrival, and we recognize that it may take time to determine whether a purchase fully meets expectations. To provide flexibility and reassurance, customers are offered a thirty-day return period beginning on the date the order is marked as delivered. This timeframe allows adequate opportunity to inspect the product carefully and decide whether it is suitable. Items may be eligible for return within this window provided they remain in their original condition and have not been used, altered, or modified in any manner that would affect their appearance, functionality, or resale value.

All returned merchandise must be in the same state as when it was first received. Products should be unused, unworn, and free from scratches, marks, stains, odors, or other indications of wear. Every component included with the original shipment must also be sent back. This includes tags, labels, accessories, inserts, manuals, protective coverings, and any supplementary materials that accompanied the item. Whenever possible, customers are encouraged to reuse the original packaging, including boxes, protective sleeves, cushioning materials, and wrapping. Preserving the original packaging helps safeguard the product during transit and allows for an accurate inspection once it is received. A valid proof of purchase, such as an order confirmation email or sales receipt, must be included to ensure that the return can be properly identified and processed.

Before returning any merchandise, customers are required to contact our support team at myneedoh@outlook.com to request authorization. Each request is reviewed to confirm that it satisfies the return requirements. Once approval is granted, detailed instructions are provided along with a prepaid return shipping label. It is essential that customers follow the instructions carefully and use only the authorized label supplied. Returns sent without prior authorization or through unapproved shipping methods may experience delays or may not be accepted, which can prolong the resolution process.

Customers are encouraged to inspect their orders promptly upon delivery. If there are concerns such as shipping damage, suspected manufacturing defects, or receipt of an incorrect item, notifying support as soon as possible allows for faster evaluation and assistance. Early communication enables us to review shipment details, verify order information, and determine the most appropriate next steps. Depending on the circumstances, solutions may include approving a return, issuing a refund, or addressing a fulfillment discrepancy. Delayed reporting may make verification more challenging and could extend the time required to resolve the matter.

While most items are eligible for return, certain products may be excluded due to hygiene considerations, safety standards, or specific product characteristics. If there is any uncertainty regarding eligibility, customers should contact support before sending the item back. Exchanges are not processed directly. Customers who prefer a different size, style, or variation should return the original product following the approved procedure and place a new order separately. This method ensures accurate inventory management and proper handling of both refunds and new purchases.

Customers located within the European Union may benefit from additional protections under applicable consumer laws. In accordance with these regulations, eligible EU customers may withdraw from their purchase within fourteen days of delivery without providing a specific reason. Products returned during this withdrawal period must remain unused, undamaged, and complete with all original components and proof of purchase.

After a returned item is received, it undergoes an inspection to confirm compliance with the stated return guidelines. Customers are notified once the review has been completed. If the return is approved, a refund is issued to the original payment method, typically within ten business days. Processing times may vary depending on the financial institution or payment provider. If a refund has not appeared after fifteen business days, customers are encouraged to contact support for further assistance. Our goal is to administer returns in a fair, consistent, and transparent manner while maintaining clear communication throughout each step of the process.